Frequently Asked Questions
How are your prices so low?
Custom Bride is able to offer our featured collections online in such a low price because we operate at a lower overhead than a retail store. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
What is the delivery time for orders?
Regular orders normally take 20 - 22 days for production and 3 - 5 days for delivery;Special orders in your own styles can normally take 28 - 30 days for production and 3 - 5 days for delivery.
When should I order?
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.
Can I return and exchange items?
All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds. However, we will accept returns on merchandise that is damaged or defective. In addition, we are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.
How do I order?
We offer two convenient ways to order: online, offline(Bank Transfer). Orders can be placed on our website using our secure online order form. To order by bank transfer, you may have the online order form or request a form emailed to us by contacting us at nikki18sa@hotmail.com .
Can I place my order over the phone?
We do not accept phone orders. We require all orders in writing to avoid errors.
How do I pay?
The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.
Custom Bride is able to offer our featured collections online in such a low price because we operate at a lower overhead than a retail store. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
What is the delivery time for orders?
Regular orders normally take 20 - 22 days for production and 3 - 5 days for delivery;Special orders in your own styles can normally take 28 - 30 days for production and 3 - 5 days for delivery.
When should I order?
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.
Can I return and exchange items?
All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds. However, we will accept returns on merchandise that is damaged or defective. In addition, we are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.
How do I order?
We offer two convenient ways to order: online, offline(Bank Transfer). Orders can be placed on our website using our secure online order form. To order by bank transfer, you may have the online order form or request a form emailed to us by contacting us at nikki18sa@hotmail.com .
Can I place my order over the phone?
We do not accept phone orders. We require all orders in writing to avoid errors.
How do I pay?
The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.
Custom Bride accepts Cash payment, EFT and international transfer payments. .
How do I decide what size to order?
Please see Size Chart on your requested order form. It is important that you follow our size chart to decide your size.Or you provide us your own measurements for us to custom make the dress for you
Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. We will be unable to accommodate any changes to the size once the order has been placed.
The customer is responsible for the size ordered and or whether or not to order special length. Custom Bride cannot assume any responsibility for measurements. We are unable to assist in measurements or the selection of a size. Some concessions will be made for local brides.
Is there a charge for custom-made service?
Custom Bride offers custom-made service for FREE! All you have to do is input your measurements according to our Measurement Guide.
Note: We can change the length of the train,add sleeves on a sleeveless gown,change corset back style,You can input your ideas in the NOTE when you submit your order online.
Do you offer plus size wedding dress to order online? What's the extra charge for it?
Deciding on the perfect wedding dress is always a difficult decision for any woman, especially stressful for the plus size bride to be. Whether you are looking for plus-size wedding gowns or plus size bridal gowns, you can find what you want right here at Custom Bride. All you have to do is to input your own measurements,leaving us to custom make your dream wedding dress! Plus size custom-made service is FREE!
Can you make a dress off the pictures I provide?
Sure,it is so easy, simply choose a picture of any wedding dress stating the material,measurements ( Note: It's better to provide the front,back and detail pictures of the dress). Then send the pictures or the link page to nikki18sa@hotmail.com in the title" Request for designing wedding gown". You can input any ideas in the email. After we study,we'll provide you a quote,then upon your approval,our professional designers will begin creating your dream wedding dress.
How do I decide what size to order?
Please see Size Chart on your requested order form. It is important that you follow our size chart to decide your size.Or you provide us your own measurements for us to custom make the dress for you
Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. We will be unable to accommodate any changes to the size once the order has been placed.
The customer is responsible for the size ordered and or whether or not to order special length. Custom Bride cannot assume any responsibility for measurements. We are unable to assist in measurements or the selection of a size. Some concessions will be made for local brides.
Is there a charge for custom-made service?
Custom Bride offers custom-made service for FREE! All you have to do is input your measurements according to our Measurement Guide.
Note: We can change the length of the train,add sleeves on a sleeveless gown,change corset back style,You can input your ideas in the NOTE when you submit your order online.
Do you offer plus size wedding dress to order online? What's the extra charge for it?
Deciding on the perfect wedding dress is always a difficult decision for any woman, especially stressful for the plus size bride to be. Whether you are looking for plus-size wedding gowns or plus size bridal gowns, you can find what you want right here at Custom Bride. All you have to do is to input your own measurements,leaving us to custom make your dream wedding dress! Plus size custom-made service is FREE!
Can you make a dress off the pictures I provide?
Sure,it is so easy, simply choose a picture of any wedding dress stating the material,measurements ( Note: It's better to provide the front,back and detail pictures of the dress). Then send the pictures or the link page to nikki18sa@hotmail.com in the title" Request for designing wedding gown". You can input any ideas in the email. After we study,we'll provide you a quote,then upon your approval,our professional designers will begin creating your dream wedding dress.
Categories:
FAQ